Terms & Conditions


1.1 Please read these terms and conditions carefully. By ordering (as defined below) you agree to be bound by these terms and conditions.
1.2 Where you communicate on behalf of a company / organisation rather than as an individual, you promise that you have authority to act on behalf of that entity.


2.1 Ordering is the act of booking a collection through our website, on the phone or by email.
2.2 User is someone or an entity who has placed an order 
2.3 Us will be LAUNDO UK LIMITED


3.1 All Content included on the Website, unless uploaded by Users, is the property of  LAUNDO UK LIMITED,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

3.2 You may, for your own personal, non-commercial use only, do the following:
      3.2.1 retrieve, display and view the Content on a computer screen
      3.2.2 You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of LAUNDO UK LIMITED

Prohibited use

3.3 You may not use the website for any of the following purposes:
    3.3.1 in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    3.3.2 in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    3.3.3 making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


4.1 We act as a booking agent for independent dry cleaners and launderettes . The terms and conditions comprise both a contract between you and LAUNDO UK LIMITED us regarding the use of our Website and (2) a separate direct contract between you and the Service Provider concerned (and not with us) regarding supply of Services to you.
4.2 While we may attempt to assist with resolution of any complaint or dispute, you acknowledge that any legal recourse against the Service Provider arising from the Services whether for breach of contract or otherwise is against the Service Provider and not against us, notwithstanding anything to the contrary in this agreement or on our Website.
4.3 We do not accept legal responsibility for any acts or omissions of Service Providers in relation the Services.
4.4 Where we describe Service Providers as “vetted” or similar, we are promising only that we have carried out certain checks as specified on our Website at the time you make a Booking and that those checks did not reveal any cause for concern. You acknowledge that in carrying out these checks we are reliant on information supplied by third parties. We cannot guarantee that that information is accurate. Nor can we guarantee that the Service Providers are otherwise suitable for your purposes. You use Service Providers at your risk.


5.1 The customer understands that there is inherent risk in cleaning and there is potential for clothing and related items to get lost or damaged. Laundo will do its best to ensure situations like this do not happen, and in the instances they do happen, will work with the customer to solve the issue. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, In the unlikely event of loss or damage to an item, Laundo will pay compensation in line with standard industry guidelines. Our total liability to you in respect of each Item is limited to ten times the price we charge for the Services, but not more than £40.00 per item, given a proof of purchase is provided, showing the date of purchase and the value of the item.

5.2 The customer is responsible for removing collar stiffeners and cuff links from shirts and ensuring pockets are empty.
5.3 The customer is responsible for ensuring all items given for a service wash can be washed and tumble dried.
5.4 The customer’s items will be held for no longer than 2 months. After the 2 month period the customer’s items will be given to our nominated charity.
5.5 Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
5.6 We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
5.7 To the maximum extent permitted by law,  LAUNDO UK LIMITED  accepts no liability for any of the following:
1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
2. loss or corruption of any data, database or software;
3. any special, indirect or consequential loss or damage.

5.8 We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:
   5.8.1 failure to notify us of any special requirements or instructions for cleaning the Item;
   5.8.2 the fact that the Item has no label indicating cleaning instructions;
   5.8.3 any existing damage to the Item at the time of collection;
   5.8.4 any extraneous or hazardous thing left in or on the Item, e.g., pins, jewellery, coins, pens, buttons or embellishments, belts etc,
   5.8.5 All Garments are cleaned with due care and attention according to the manufactures cleaning instructions on the label attached.

5.9 The management regrets that they are unable to accept any responsibility for shrinkage, color fading, stain or damage to button buckles, zips, belts, shoulder pads and trimmings. All beaded garments will be cleaned at owner’s risk due to mislabeling cleaning instructions by the manufacturers.
5.9.1 All curtains that are dry cleaned must be must be allowed to shrinkage up to 3-5% according to British standard guideline for fabric processed in dry cleaning plus small additional percentage shrinkage where curtains are made with sewn seams and linings.
5.9.2 LAUNDO UK LIMITED will accept no responsibility for color difference when part of a matching suit/customer or no any other matching part is sent in for cleaning without the other.
5.9.3 LAUNDO UK LIMITED will not accept any responsibility on garment shrinkage.
5.9.4 Value of garments over £150 needs to be  specified to LAUNDO UK LIMITED when an order is placed.


6.1 You agree to communicate any complaints to us and not the driver. You agree to comply with our complaint and other policies on our Website as may be varied from time to time.
6.2 If you have any complaints, please contact us via the contact details shown on our Website or write to our address shown at the start of these terms and conditions.
6.3 Complaints must be received within 48 hours of delivery. Before any claim for compensation can be processed for any damage to an item(s), the Laundo cleaning team must be given the opportunity to collect the item(s) and attempt to reverse the damage.


7.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.


8.1 The price of the Services will be set out in our price list as set out at www.laundo.co.uk/prices and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted  before. Prices include any applicable VAT or other sales tax unless otherwise stated. We reserve the right to change our prices at any time.

8.2 Upon placing an order we capture the payment but do not directly charge your card although some banks will show it as a recent transaction. We process payments when we have received your Order at the facility and after cleaning. If your final total is greater than your captured total (i.e. we need to update your Order accordingly) it may show on your recent transactions but the captured amount will be released when we have taken the full payment. We will take payment from the debit or credit card, details of which were supplied with your order.


9.1 Eligibility: This scheme  is open to selected LAUNDO UK LIMITED users (‘you/user’) aged 18 or over who have completed at minimum of one LAUNDO order.

9.2 To take part: Just share your unique code with a friend or family member (aged 18 or over) who you think would benefit from the LAUNDO service. For every person that you have referred, who then goes on to place a LAUNDO order using that unique link, you will receive an amount in LAUNDO credits as stated in the promotional materials. This person/s must not live at the same address as you.

9.3 Scheme Period: You will be able to submit referrals from May 2021 and the promotion will continue until revoked by LAUNDO UK LIMITED

9.4 LAUNDO credits are subject to the usual order conditions and the above Voucher Terms and Conditions. A minimum total spend of £30.00  is applicable and credits must be redeemed within 12 calendar months. There will be a processing time of up to seven days after the date of a successful referral before credits will be applied to your account. Credits have no cash value and are non-transferable.

9.5 There is a maximum of 25 of names that you can recommend, subject to the above criteria. We reserve the right to change the maximum number of referrals at any time.

9.6 Any attempt to manipulate the system and use of credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the credits invalid and may potentially lead to that account being closed down.

9.7 Use of Data: Before you submit the name and email of anyone to us, please ensure that you have obtained their permission. We will use the personal details of the friend or relative supplied for the administration of this promotion and introductory emails about LAUNDO products and services.

9.8 If for any reason a credit becomes invalid due to technical failures or any other causes beyond the control of the LAUNDO UK LIMITED reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the Promotion and not re-issue any additional credits affected customers.

9.9 LAUNDO UK LIMITED reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.

9.10 By redeeming the credits, customers agree to release LAUNDO UK LIMITED from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Promotion (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).

9.11 No responsibility is accepted for referrals that are lost, corrupted or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.

9.12 Unique codes should only be used for personal and non-commercial purposes. This means that you can share your invite link with your personal connections via social media where you are the primary content owner. Public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites) is not allowed. Promoting your referral code via Search Engine Marketing (e.g., AdWords/Yahoo/Bing) is also not allowed.

9.13 By taking part in this promotion you will be deemed to have accepted and be bound by these terms and conditions.

9.14 This promotion will be governed by the laws of England and the exclusive jurisdiction of the English courts.

10. Coupons and Offers 

10.1 Coupons and offers are subject to expiry dates and value for particular promotions.
10.2 These terms apply to all LAUNDO vouchers and are subject to LAUNDO UK LIMITED full service terms and conditions and website terms and conditions.
10.3 Coupons cannot be used in conjunction with any other LAUNDO  voucher or any other offer.
10.4 Only one voucher or code may be used per transaction.
10.5 Coupons are strictly non-transferable, and have no cash value. Placing a voucher for sale is strictly prohibited and renders the voucher void.
10.6 LAUNDO UK LIMITED reserves the right to reject a Coupons with reasonable cause.
10.7 LAUNDO UK LIMITED  reserves the right to withdraw this offer at any time and without warning.
10.8 To redeem a voucher you must present the code found on the voucher at checkout.
10.9 The minimum order value for orders using a Coupons code is £30.00, including the Coupons
10.10 Once activated, Coupons must be used within a 48 hours.

11. Your personal information is safe 

11.1 We will use the personal information you provide to us to:
11.1.1 provide the services;
11.1.2 process your payment for such Services; and
11.1.3 inform you about similar products or services that We provide, unless you indicate that you do not wish to receive such communications by clicking the ‘Unsubscribe’ link at the bottom of any LAUNDO UK LIMITED  promotional email communication.
11.2 We will not give your personal data to any third party other than any Service Providers

12. LAUNDO Quality Promise

12.1 We check each and every garment before it is returned. However, if you are not completely satisfied then simply contact us within 24 hours of delivery and we guarantee to re-clean your items free of charge. Any re-clean requests submitted after 24 hours will be considered on a discretionary basis.
12.2 To request re-cleaning for your items please email our  Support team, explain the problem and attach any relevant photos. A Customer Support agent will contact you to arrange a suitable time for recollection.


13.1 This website is owned and operated by LAUNDO UK LIMITED
13.2 Our registered office is at First Floor, 85 Great Portland Street, London W1W 7LT.
13.3 We are registered as limited company under company registration No. 12505872.
13.4 You can contact LAUNDO UK LIMITED by email on info@laundo.co.uk.



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